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Judith Bitterli is Chief Marketing Officer and Head of Customer Services for AVG Technologies, the online security company with more than 182 million active users. Judith leads the company’s global marketing, communications operations and customer services strategy. Her responsibilities include business intelligence, PR, social media, branding and implementation as well as establishing a voice of the customer. Judith has more than 25 years of executive level experience at companies like RealNetworks, Micron and CompuAdd. She is also a former business owner of three businesses. She is steeped in the joys and travails of start-ups and sustaining growing SMB’s. Before her career in technology, Judith was in the U.S. Army for 7 years as a parachute rigger and then testing parachutes and large-scale weapons and missiles. She also became the first certified female jumpmaster in the military. You can read her blog at: blogs.avg.com.